Your Privacy Matters
At km788, protecting your personal information is fundamental to our operations. This Privacy Policy explains in detail how we collect, use, store, protect, and share your data when you use our gaming services. We are committed to transparency and compliance with international data protection standards. By using km788 services, you consent to the data practices described in this policy.
Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Legal Basis for Processing
- 5. Information Sharing and Disclosure
- 6. Data Security Measures
- 7. Data Retention
- 8. Your Privacy Rights
- 9. Cookies and Tracking Technologies
- 10. International Data Transfers
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Contact Information
1. Introduction
km788 operates an online gaming platform serving Indonesian players with sports betting, live casino games, slot games, and other entertainment services. We recognize that privacy is a fundamental right, and we take our responsibility to protect your personal information seriously.
This Privacy Policy applies to all personal data collected through our website at https://km788.cam, mobile applications, and any related services, features, or content we provide (collectively, the "Services"). This policy should be read in conjunction with our Terms & Conditions and other policies referenced throughout.
As the data controller for the personal information collected through our Services, km788 determines the purposes and means of processing your personal data. We process your information in accordance with applicable data protection laws and our internal privacy principles of transparency, fairness, and accountability.
2. Information We Collect
km788 collects various types of personal information to provide, maintain, and improve our Services. The categories of information we collect include:
2.1 Account Registration Information
When you create a km788 account, we collect:
- Full legal name as it appears on your government-issued identification
- Date of birth to verify you meet the minimum age requirement of 21 years
- Email address for account communications and notifications
- Mobile phone number for account security and two-factor authentication
- Residential address including city, province, and postal code
- Username and encrypted password for account access
- Preferred language and currency settings
2.2 Identity Verification (KYC) Documents
To comply with anti-money laundering regulations and protect account security, we collect:
- Government-issued photo identification (Indonesian National ID card / KTP, passport, or driver's license)
- Proof of address documents (utility bills, bank statements, or government correspondence dated within three months)
- Selfie photographs holding your identification document for biometric verification
- Additional documentation as may be required for enhanced due diligence procedures
2.3 Financial Information
For processing deposits and withdrawals, we collect:
- Bank account details (account number, bank name, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon
- E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
- Transaction history including deposit amounts, withdrawal requests, and payment method details
- Source of funds documentation when required for compliance purposes
2.4 Gaming and Usage Data
We automatically collect information about your use of our Services:
- Gaming activity including bets placed, games played, winnings, losses, and bonus usage
- Login timestamps, session duration, and account activity patterns
- Device information (device type, operating system, browser type, screen resolution)
- IP address and geolocation data to ensure compliance with geographic restrictions
- Referral source and marketing campaign identifiers
- Customer support interactions including chat logs, email correspondence, and support tickets
2.5 Communications
When you communicate with km788, we collect:
- Content of your messages through customer support channels (live chat, email, WhatsApp)
- Feedback, surveys, and promotional preferences
- Marketing communication preferences and consent records
3. How We Use Your Information
km788 processes your personal information for the following specific purposes:
3.1 Account Management and Service Provision
- Creating and maintaining your gaming account
- Processing deposits, wagers, and withdrawal requests
- Providing access to sports betting, live casino, slot games, togel betting, and other gaming services
- Managing bonuses, promotions, and loyalty programs
- Processing customer support requests and resolving disputes
3.2 Security and Compliance
- Verifying your identity to prevent fraud and underage gambling
- Detecting and preventing unauthorized account access, cheating, or other fraudulent activities
- Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations
- Enforcing our Terms & Conditions and other policies
- Cooperating with law enforcement authorities when legally required
- Maintaining responsible gaming measures including self-exclusion registers and deposit limits
3.3 Communications
- Sending transactional notifications about your account activity (deposits, withdrawals, bet confirmations)
- Providing customer support through live chat, email, and WhatsApp
- Delivering promotional offers, bonuses, and marketing communications (with your consent)
- Sending important updates about Service changes, policy modifications, or scheduled maintenance
3.4 Service Improvement and Analytics
- Analyzing user behavior to improve Service functionality and user experience
- Conducting market research and customer satisfaction surveys
- Developing new features and gaming products
- Optimizing our website performance and mobile application functionality
- Personalizing content and recommendations based on your preferences
3.5 Legal Obligations
- Responding to legal requests, court orders, and regulatory inquiries
- Maintaining records for tax reporting and financial auditing purposes
- Protecting km788's legal rights in disputes and litigation
4. Legal Basis for Processing
km788 processes your personal information based on the following legal grounds:
4.1 Contractual Necessity
Processing is necessary to fulfill our contractual obligations to provide gaming services under our Terms & Conditions. This includes account creation, transaction processing, bonus fulfillment, and customer support.
4.2 Legal Compliance
Processing is required to comply with legal obligations including anti-money laundering regulations, age verification requirements, tax reporting, and cooperation with law enforcement authorities.
4.3 Legitimate Interests
Processing is necessary for km788's legitimate business interests, including fraud prevention, security monitoring, service improvement, and direct marketing to existing customers. We balance these interests against your privacy rights and only process data where our interests are not overridden by your fundamental rights.
4.4 Consent
Where required by law, we obtain your explicit consent before processing certain categories of personal information, particularly for marketing communications and optional data collection. You may withdraw consent at any time through your account settings or by contacting customer support.
6. Data Security Measures
km788 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
6.1 Technical Security
- Encryption: All data transmissions between your device and our servers are protected using 256-bit SSL encryption technology, the same standard used by major Indonesian banks including BCA, BRI, and BNI
- Secure Storage: Personal data is stored on secure servers with restricted physical and digital access controls
- Firewall Protection: Multi-layer firewall systems protect our infrastructure from external threats
- Intrusion Detection: Real-time monitoring systems detect and respond to suspicious activity
- Password Protection: User passwords are stored using industry-standard hashing algorithms and are never stored in plain text
6.2 Organizational Security
- Access to personal data is restricted to authorized personnel on a need-to-know basis
- All employees and contractors sign confidentiality agreements
- Regular security training ensures staff understand data protection responsibilities
- Periodic security audits and vulnerability assessments identify and address potential risks
6.3 Your Responsibilities
While km788 implements robust security measures, you also play a critical role in protecting your account:
- Choose a strong, unique password and never share it with others
- Enable two-factor authentication when available
- Log out after using shared or public devices
- Report suspicious account activity immediately to [email protected]
- Keep your registered email and phone number secure
7. Data Retention
km788 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
7.1 Active Accounts
While your account remains active, we retain all associated personal information to provide ongoing services and maintain account history.
7.2 Closed Accounts
After account closure, we retain certain information for the following periods:
- Transaction records: 7 years (for tax and financial auditing purposes)
- Identity verification documents: 7 years (for AML compliance)
- Gaming history: 7 years (for dispute resolution and regulatory compliance)
- Communications records: 3 years (for customer service quality assurance)
- Marketing preferences: Until withdrawal of consent or account deletion
7.3 Legal Holds
We may retain information beyond standard retention periods when necessary for legal proceedings, regulatory investigations, or to comply with specific legal obligations.
7.4 Anonymization
After retention periods expire, personal data may be anonymized for statistical analysis and service improvement purposes. Anonymized data cannot be linked back to individual users.
8. Your Privacy Rights
As a km788 member, you have the following rights regarding your personal information:
8.1 Right to Access
You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
8.2 Right to Correction
You can update your account information at any time through your account settings. For information you cannot update yourself, contact customer support at [email protected] to request corrections.
8.3 Right to Deletion
You may request deletion of your personal information, subject to certain exceptions. We must retain information required for legal compliance, fraud prevention, and dispute resolution even after account closure.
8.4 Right to Restrict Processing
You may request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of disputed data.
8.5 Right to Data Portability
You can request that we transfer your personal information to another service provider in a portable format where technically feasible.
8.6 Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications through account settings or by following unsubscribe links in emails.
8.7 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to consent withdrawal.
Exercising Your Rights: To exercise any of these rights, contact our privacy team at [email protected] or through live chat support. We will respond to all requests within 30 days. You may also lodge a complaint with a relevant data protection authority if you believe your rights have been violated.
10. International Data Transfers
km788 primarily serves Indonesian residents, and we store data in secure facilities designed to serve the Indonesian market. However, some of our service providers may be located outside Indonesia, which may result in your personal information being transferred to, stored, or processed in other countries.
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by data protection authorities
- Verification that the receiving country has adequate data protection laws
- Binding corporate rules for transfers within our corporate group
By using km788 services, you acknowledge and consent to the international transfer of your personal information as described in this policy.
11. Children's Privacy
km788 services are intended exclusively for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. Our age verification processes are designed to prevent minors from creating accounts.
If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to km788 should contact us immediately at [email protected].
We encourage parents to monitor their children's internet usage and to use parental control tools to prevent access to gambling websites.
12. Changes to This Policy
km788 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email to your registered email address
- Display a prominent notice on our website
- Require you to acknowledge the updated policy upon next login (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of km788 services after policy changes constitutes your acceptance of the revised terms.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team through the following channels:
- Privacy Email: [email protected] (dedicated privacy inquiries)
- General Support: [email protected]
- Live Chat: Available 24/7 on every page of km788.cam
- WhatsApp: +62 812 3456 7890
Our privacy team typically responds to inquiries within 48 hours during business days. For urgent account security matters, use live chat for immediate assistance.
Privacy Questions?
Our dedicated privacy team is available to address your concerns, explain our data practices, and help you exercise your privacy rights. We're committed to transparency and protecting your personal information.